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Why great banking apps no longer win customers

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IT News Africa

Afrika2063

August 8, 2026

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Why great banking apps no longer win customers
Source: IT News Africa

For many years, digital banking was defined by one question: does your bank have an app? Today, that question has largely been answered. Every major South African bank offers a capable mobile banking platform, digital payments, self-service functionality and o

For many years, digital banking was defined by one question: does your bank have an app? Today, that question has largely been answered. Every major South African bank offers a capable mobile banking platform, digital payments, self-service functionality and online onboarding. Digital access has become an expectation rather than a differentiator. What increasingly separates market […]

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